So, we're just about to move to a new merchant provider because we felt the time had come... And just as well! Yesterday I was hit by a barrage of emails by my usually happy customers saying they couldn't pay me. This is never music to anyone's ears. Why? Because Paypal did a cute little roll out without bothering to test it properly and evidently broke people's ability to pay. Oops.
I raised it with them and got this cheerful response:
"I apologize for the frustration this is causing. The issue you are describing, is currently a known issue in the PayPal system. There should be no request, or error concerning the CVV code. A CVV code should not be required for this payment type. Our engineers are aware of the issue, and working actively to resolve it. There is no estimated time for a resolve. I appreciate your patience, as we work to resolve the issue."
This payment type being anyone with a credit card or switch card (erm, pretty much everyone). Please Paypal, take your own sweet time on this...
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